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Conditions de service

Comment VISADOX travaille, ce que nous faisons de vos données et ce qu’il advient des frais.

Terms and Conditions

Last updated: 3 January 2026

VISADOX Technologies SRL

1. Company Information

These Terms and Conditions (the “Terms”) govern the use of the website/websites, online platforms and services offered by the company whose details are set out below:

VISADOX Technologies S.R.L.

Registered in Romania (European Union).

Registered Address
Bucharest, Sector 6, Timișoara Boulevard No. 43, Building 34, Entrance 2, Floor 4, Apartment 62
Email
info@VISADOX.com
Privacy
privacy@VISADOX.com

2. Scope and Acceptance

These Terms apply to:

  • All users visiting our website
  • Persons submitting information or requests
  • Customers who purchase or use services

By accessing the website or purchasing any service, you declare that you have read, understood and accepted these Terms, the Privacy Policy and the Refund Policy. These documents form an integral part of this agreement.

If you do not accept the Terms, you must not use our services.

3. Nature of the Services: Not Legal Advice

VISADOX Technologies SRL (“VISADOX”):

  • Is not a law firm,
  • Is not an immigration authority,
  • Does not provide legal advisory services.

VISADOX provides only administrative and procedural support services, which may include:

  • Guidance on document preparation
  • Application completeness and consistency checks
  • Process coordination and appointment support
  • Customer service and status updates

VISADOX:

  • Does not give legal opinions,
  • Does not provide representation before the competent authorities,
  • Does not guarantee any application outcome, approval rate or processing time.

Use of the Services does not create an attorney-client or similar advisory relationship.

4. User Responsibility and Accuracy of Information

You are solely responsible for:

  • The accuracy and completeness of the information and documents you provide
  • Checking application documents before submission
  • Compliance with official requirements

The VISADOX review is limited to formal completeness, spelling and internal consistency.

VISADOX is not responsible for errors caused by the user.

5. No Affiliation with Official Institutions

VISADOX is not affiliated with any government authority, embassy, consulate or visa authority.

All decisions concerning visas and travel documents are solely at the discretion of the competent authorities.

6. Electronic Communications and Signatures

You are deemed to have agreed that all notices may be given electronically.

Where necessary, you authorise VISADOX to:

  • Use electronic records
  • Process electronic signatures
  • Provide documents electronically

You will thereby have granted this authorisation.

You may withdraw your consent via info@VISADOX.com. This may lead to the suspension of the services.

7. Third-Party Services

The Services may involve the following third parties:

  • Payment institutions
  • Shipping / logistics companies
  • Appointment systems
  • Technical infrastructure providers

These parties’ own terms may apply. VISADOX is not responsible for third-party services.

8. Fees, Payments and Official Charges

8.1 Service Fees

VISADOX fees cover administrative support services only.

8.2 Official Charges

Official fees:

  • Are set by the competent authorities
  • Are not under the control of VISADOX
  • Are separate from the service fees
  • Are non-refundable once paid

Where necessary, you authorise the collection of these fees.

If payment fails, the service may be suspended.

9. Refund Policy

Refunds are assessed solely under the Refund Policy. In the event of any conflict, the Refund Policy prevails.

10. Limitation of Liability

To the maximum extent permitted by law, for:

  • Indirect damages
  • Delays
  • Rejection of an application

VISADOX cannot be held liable.

Maximum liability is limited to the service fee paid.

11. Indemnification

You agree to indemnify VISADOX against claims arising from:

  • Submission of false or unlawful information
  • Misuse of the Services
  • Breach of the Terms

12. Force Majeure

Circumstances beyond control, such as:

  • Natural disasters
  • Epidemics
  • Changes in law
  • War / terrorism
  • Technical failures

do not give rise to liability.

Where such circumstances last longer than 60 days, the service may be terminated.

13. Right to Refuse / Terminate Service

VISADOX may stop the service in the following cases:

  • Incomplete / incorrect information
  • Legal risk
  • The service becoming unsustainable

14. Reviews and Feedback

Content you submit may be used for service improvement and marketing purposes without disclosing your identity.

15. Data Protection

Personal data:

  • The Privacy Policy
  • GDPR
  • KVKK

is processed within the scope of the above.

16. Governing Law and Jurisdiction

These Terms are governed by Romanian law.

The competent courts are in Romania (mandatory consumer protection provisions are reserved).

17. Severability

If any provision is invalid, the remaining provisions remain in force.

18. Changes

VISADOX may update the Terms. The current version is published on the website.

19. Contact

info@VISADOX.com

privacy@VISADOX.com