REFUND POLICY
Last updated: 3 January 2026
VISADOX Technologies SRL
1. Purpose of the Policy
This Refund Policy explains the conditions under which refunds may be made for the services provided by VISADOX Technologies SRL (“VISADOX”, “we”).
VISADOX provides only administrative and procedural visa support services.
This policy is read together with the Terms and Conditions of Use and the Privacy Policy and forms an integral part of those documents.
2. General Principles
- Refunds apply only to VISADOX service fees.
- Fees charged by official authorities or third parties are not refunded.
- The right to a refund is assessed according to the stage the service has reached.
- VISADOX gives no guarantee regarding the application outcome, approval or processing time.
3. Refund Before the Service Begins
A refund of the VISADOX service fee may be requested if all of the following conditions are met:
- The refund request must be made before VISADOX begins substantive provision of the service.
(For example, document review, application preparation, appointment scheduling or submission must not have begun.)
- The documents must not have been finalised and approved by the user.
- No submission must have been made to the official authorities or authorised service providers.
How to Request a Refund
Refund requests must be sent to the following email address:
info@VISADOX.com
The request must include the following information:
- The applicant’s first and last name
- Order or invoice number
- Date of purchase
- Reason for the refund request
Approved refunds are made to the original payment method within a reasonable period, depending on the processes of the payment institution and the bank.
4. No Refund After the Service Has Begun
The VISADOX service fee is not refunded if any of the following has occurred:
- The user has approved the documents
- Application preparation or coordination has begun
- Documents have been forwarded to the official authorities or authorised service providers
- An appointment has been scheduled or booked
- The service has been substantially performed
If a material error attributable to VISADOX is identified, the relevant step will be corrected free of charge; however, this does not give rise to a right to a refund.
5. Non-Refundable Official and Third-Party Fees
The following fees are not refunded under any circumstances:
- Consulate, embassy or other official authority fees
- Biometric, filing or administrative official charges
- Third-party service fees (for example):
- Shipping / courier services
- Translation services
- Medical institutions
- Appointment platforms
- Payment service providers
These fees,
- Rejection of the application
- Processing delays
- Withdrawal of the application
- Decisions of the competent authorities
... are not refunded even in cases such as these.
6. Separate Collection of Official Fees
Where necessary, official authority fees are collected separately from the VISADOX service fee.
By purchasing a service, you agree that the official fees required to carry out the service may be collected through VISADOX or an authorised payment provider.
If the required payment is not made, the service may be suspended or terminated.
7. Chargebacks and Payment Disputes
If you believe a payment is incorrect, you must first contact us:
info@VISADOX.com
Chargebacks initiated without prior notice may delay the resolution process and do not give rise to an automatic right to a refund.
This provision does not limit the mandatory consumer rights you have under applicable legislation.
8. No Guarantee of Outcome
The following do not constitute grounds for a refund:
- Rejection of the application
- Processing or appointment delays
- Unavailability of appointments
- Changes to travel plans
- Changes in personal circumstances
- Decisions of official authorities
These processes are outside the control of VISADOX.
9. Customer Satisfaction Commitment
VISADOX is committed to providing a transparent and professional service.
If you have any questions about the status of your application or identify a problem, please contact us immediately:
info@VISADOX.com
10. Statutory Rights
This Refund Policy does not remove or limit the mandatory consumer rights you have under European Union and relevant national legislation.
Where local legislation grants broader rights, those rights apply in full.
11. Policy Changes
VISADOX may update this Refund Policy from time to time.
The current version is published on the website and its effective date is stated separately.
12. Contact
For refund requests and all your questions:
info@VISADOX.com